Information Technology Services - Help Desk

We have three Help Desk Analysts dedicated to serving students and staff. Our analysts are able to solve most issues over the phone. If not, the issue will be assigned to the appropriate area and treated as a Work Order. A First Response Technician will be dispatched.

We provide the following support services

  • Computer hardware/software support
  • User account support
  • E-mail account/support
  • Wireless & network support
  • Phone Support
  • Lab Support
  • Network Printers
  • Training
  • Audio/Visual

Contact Information

Night Technician Hours

Phone:  403-320-3333
(If you are using the college phone system, dial 3333)
Email: helpdesk@lethbridgecollege.ca
Room:  TE2208
Standard Hours:

  • Monday - Thursday: 7:30 a.m. - 5:00 p.m.
  • Friday: 7:30 a.m. - 4:30 p.m.

Phone:  403-320-3352
Room:  Library
Extended Hours:

  • Monday - Thursday: 3:00 p.m. - 10:00 p.m.
  • Friday: No Coverage
  • Saturday and Sunday: 11:00 a.m. - 6:30 p.m.
    Note: During the spring and summer months there is no night or weekend coverage.

Productivity Apps

Looking to be more productive and efficient with your time? Check out our productivity apps. These apps are designed for iOS and Android mobile devices. Available apps include Microsoft Office, Ellucian Go, Canvas, GroupNet, Accessibility Services and My EAP (which provides access to student counselling and the Student Support Program).


Wireless Networks

To further support our learners and employees, Lethbridge College has introduced changes to our wireless networks – intuitive names, enhanced security, and ease of use. These networks are available now →


Office 365 is here

Log in to your Office 365 account and download the latest version of Microsoft Office free from Lethbridge College to use for as long as you’re a student here. Visit microsoft.ca/freeoffice for step-by-step instructions. For more information visit lethbridgecollege.ca/office365.

ITS Helpdesk